A little technical knowledge helps Okay, you're a researcher.

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Not a tech geek. Additionally, you may have a lab technician for these tasks. However, knowing the basics of how computers, connections and mixing consoles work can be extremely useful in your daily life. You don't need to know how an engine works to drive a car, but being able to change a tire is a plus. Make sure your internet connection is stable Always use a wired connection instead of Wi-Fi.But IT people don't always know that a study is underway. This means that your test could coincide with a maintenance process. Or with a new launch that has been planned and that neither you – nor your client – ​​were aware of. If the website goes down in the middle of the study, don't panic.

It is faster and, as a general rule, more reliable. If you only have wireless access, make sure you have good coverage in the lab. If you are testing on a mobile phone, make sure it can also connect to a G/LTE network in case the WIFI fails Brazil Mobile Number List What if the website I'm testing goes down? Contrary to what you may believe, this is a very common situation. Over the years we have seen many unavailable websites while testing with users. All companies, especially large ones, are made up of numerous departments. And the larger the company, the less these departments tend to talk to each other. Usability tests are generally led by the UX, Marketing or Communication teams. But IT people don't always know that a study is underway. This means that your test could coincide with a maintenance process. Or with a new launch that has been planned and that neither you – nor your client – ​​were aware of. If the website goes down in the middle of the study, don't panic.



Take a deep breath and think that, in most cases, the website will be back up and running within a few minutes. Use that time to ask the user questions. You should also explain the problem to your clients via chat or email. Since it is advisable to plan a to minute break between sessions, you have enough time to wait for the problem to resolve. You will be able to prevent the delay from having an impact on the estimated schedule for the rest of the participants. The most important thing is that you always stay calm. Any of the problems you face in the usability lab always has a solution. We are experts in User Research.